Microsoft Dynamics CRM Tools
Microsoft Dynamics CRM Sales
Microsoft provides the breadth of capabilities needed to empower sales organizations to sell effectively through the following.
Microsoft Dynamics CRM Service
Organizations empowered by intelligent customer service increase advocacy and loyalty to their brands by creating effortless experiences that are a natural extension of the way people engage day to day. Dynamics empowers customers through their choice of self and assisted service options; empowers agents to deliver fast, informed and effective resolutions; and seamlessly incorporates field solutions when there is a need for onsite help. We deliver agile solutions that easily adapt to changing demands backed by service intelligence so businesses can deliver intent driven outcomes in a secure, flexible and reliable environment.
Microsoft Dynamics CRM Marketing
Microsoft Dynamics Marketing’s goal is to deliver a single marketing cloud for marketing organizations across marketing planning, execution and analytics – across all channels- whether they are digital, social or traditional – like print and broadcast.
Microsoft Dynamics CRM Social Engagement
Microsoft Social Engagement is a powerful social monitoring and engagement tool that helps you gain social insights about your brand, products, and services to gain a true understanding about your business. It has four capabilities: